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60-person
Bridge
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Controlled
(was the 150-Bridge)
Record-A-Call
Bridge
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Bridge
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- General
Instructions
-
- NOTE:
If you experience a busy signal or disconnection while
trying to get into this bridge, it is likely that your
calling card or long distance carrier does not allow
access to this area code. You will need to use a
different long distance carrier.
- 1. TBS
bridges hold 60 people
- 2. TBS
bridges require a PIN code which is prompted by the
recorded voice saying:
"Enter your PIN code now."
- NOTE:
The first person on the bridge will be prompted to "Press
'1' to continue."
This unlocks the bridge.
- 3.
Students can place themselves on "mute" by
pressing their "5" key
- 4. To
unmute, students press their "4"
key
- 5. All
our bridges have 'silent entry and silent exit'
(i.e. no "beep" when someone joins the call or
leaves)
- 6.
TeleLeaders Only (Do not give this information to
the students) to find out how many people are on the line
press the "# " key. The recorded voice will say:
"There are [x] callers on this line." NOTE: no
one else can hear this recording, only the person
pressing the "# " key.
Bridge Tips
- 1.
If a voice suddenly interrupts your TeleClass by
reading a "Menu" ("All participants on the call
can press zero to...")
just
press the * key on your keypad
to
stop the recording. This occurs when someone in the
class inadvertently hits a key other than 4, 5, or
#.
-
2.
Echos
- a.
What causes the "echo"?
Sometimes one or more participants "brings an echo"
with them when they dial in. This can happen
because of the various telephone plans, phone cards,
etc. which connect or "patch through" a number of
carriers to reach the destination--your telephone
bridge. Even though your participants may all be using
different phone cards or plans, many of them may be
"patched through" one of the major carriers like
AT&T and not even know it.
NOTE: The
echo is not on the bridge end, it is coming from one
of the participants on the call.
b.
What can I do about an echo on the
bridge?
- 1.
First, if you notice the echo after a specific
participant has joined, you might ask that
participant to re-dial into the class.
Always
ask if anyone is using a Speaker Phone or Dial Pad,
and ask them to go to a regular Dial-up phone.
Some people have discovered that their
DSL
line disturbs the bridge line--if you are a
TeleLeader using DSL, you will want to check out
the quality of your telephone line.
2.
If you are not sure which participant brought the
echo, you might ask all your participants to place
themselves on "mute" (by pressing the
"5 key" on TCI's bridges) and then do a quick
"roll call" and ask them to "unmute" (by pressing
the "4 key" on TCI's bridges) one-by-one. That way
you will be able to identify the one who brought in
the echo. Do not "make the participant wrong" for
bringing the echo....this is a technical situation
that the participant has no control over. Just ask
that participant to remain on "mute" until they
want to speak during the class.
3.
If the TeleLEader brought the echo with them, they
should re-dial into the bridge. If that doesn't
help and the echo is still bad, then you will need
to reschedule your teleclass. Email
Kathy
to receive a bridge number for your "make up"
class.
NOTE:
Echos
have been known to "fade" during a call as the
equipment managing echos on individual carriers
adjusts to squelch it. It is up to you, as the
TeleLeader to decide whether to move to the back-up
bridge or stay put and hope it fades.
3.
Static
- a.
What causes "static"?
Static can be caused by:
- 1)
faulty phone cords on the part of participants
2) faulty carrier connections
3) cell phones
4) the integrity of the bridge has been compromised
b.
What can be done about "static"?
- 1.
First, if you notice the static after a specific
participant has joined, you might ask that
participant to re-dial into the class.
Always
ask if anyone is using a Speaker Phone or Dial Pad,
and ask them to go to a regular Dial-up
phone.
2.
If you are not sure which participant brought the
static, you might ask all your participants to
place themselves on "mute" (by pressing the
"5 key" on TCI's bridges) and then do a quick
"roll call" and ask them to "unmute" (by pressing
the "4 key" on TCI's bridges) one-by-one. That way
you will be able to identify the one who brought in
the static. Do not "make the participant wrong" for
bringing the static....this is a technical
situation that the participant may not have control
over. Just ask that participant to remain on "mute"
until they want to speak during the
class.
3.
If the TeleLeader brought the static with them,
they should re-dial into the bridge. If that
doesn't help and the static is still bad, then you
will need to reschedule your teleclass. Email
Michael
or Rebecca
to receive a bridge number for your "make up"
class.
NOTE: TeleLeaders,
make sure that your headset or curly phone cords
are in good working order. Have "zero tolerance"
for worn out equipment that can cause static on the
bridge.
4.
Busy Signal or "All Circuits Are Busy"
message
- Most
of TeleClass International's bridges are located in
Seattle, Florida or Boston USA. As with any bridge
technology, occasionally carriers to the area phone
companies experience some challenges with the
amount of activity on their telephone trunk lines.
NOTE: this
is not due to the bridges being full, it is due to
overloaded circuits in one of the "patch through"
carriers leading into the city where the bridge
hardware resides. We suggest that you use a
different long distance plan or calling
card.
a)
What can I do if this occurs?
- 1)
Check your e-mail if your class size is
disproportionate to the class enrollment.
Students may e-mail you if they are experiencing
difficulty getting into your TeleClass.
2)
If you can e-mail them back, you can suggest
that they use something like
10-10-220
or
similar phone line to dial into the class.
This
most often helps the student get into the
bridge.
Your
success is our success! We see you all prospering and
being in complete control of your
TeleClasses!
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