Opening
the Bridge
1.
At conference time, all participants dial the
Conference Dial-In number.
2.
At the prompt, enter the PIN Code followed by
the # key. Multiple Leaders are allowed. If the
Moderator is first to arrive, there is silence
until participants begin to enter.
3.
A tone will sound upon entry of any participant.
4.
The Bridge closes when the last person hangs up
their phone.
*
Key Features for Moderater use: The Leader who
presses the * key features below is the only
person who will hear these messages.
*
2 to record this conference call: Starts a
menu to begin
recording.
*
3 to start the Recording
Playback :
Moderator or participants.
*
5 to mute all guests: Moderator only.
Press * 5 again to un-mute.
*
6 to mute your individual line: Moderator or
participants.
*
7 Security: This will lock out any new
Leaders or Guests. Moderator only. No one may
enter. Press again to unlock.
*
8 Participant Count: Moderator only. Plays a
count of how many participants are on the
conference at that moment.
Participant instructions: give these instructions
to all your participants
Conference
Date: [enter date here]
Conference
Time: [enter time here]
Dial-in
Number: 1-503-767-1200
PIN
Code: [enter participant PIN code
here]
1.
At conference time, dial the Conference Dial-In
number above.
2.
At the prompt, enter the PIN Code followed by
the # key.
3.
You may hear silence until the Leader enters the
call.
To
mute/un-mute your individual phone line, press *
6.
Echo on the phone line
- a.
What causes the 'echo?'
Sometimes one or more participants 'brings an
echo' with them when they dial in. This
can happen because of the various telephone
plans, phone cards, etc. which connect or
"patch through" a number of carriers to reach
the destination--your telephone bridge. Even
though your participants may all be using
different phone cards or plans, many of them
may be "patched through" one of the major
carriers like AT&T and not even know
it.
NOTE: The
echo is not on the bridge end, it is coming
from one of the participants on the
call.
b.
What can I do about an echo on the
bridge?
- 1.
First, if you notice the echo after a
specific participant has joined, you might
ask that participant to re-dial into the
call. Always
ask if anyone is using a Speaker Phone or
Dial Pad, and ask them to go to a regular
Dial-up phone.
Some people have discovered that their
DSL
line disturbs the bridge line--if you
are a Moderator using DSL, you will want
to check out the quality of your telephone
line.
2.
If you are not sure which participant
brought the echo, you might ask all your
participants to place themselves on mute
by pressing the * 6 keys and then do
a quick "roll call" and ask each
participant to unmute by pressing the *
6 keys. You may be able to identify
the one who brought in the echo. Do not
make the participant 'wrong' for bringing
the echo....this is a technical situation
that the participant has no control over.
Just ask that participant to remain on
mute until they want to speak during the
call.
3.
If the TeleLeader brought the echo with
them, they should re-dial into the
bridge.
NOTE:
Echos
have been known to "fade" during a call as
the equipment managing echos on individual
carriers adjusts to squelch
it.
Static on the phone line
- a.
What causes 'static?'
The most common causes of static
are:
- 1)
Faulty phone cords on the part of
participants
2) Faulty carrier connections
3) Cell phones
b.
What can be done about
'static?'
- 1.
First, if you notice the static after a
specific participant has joined, you might
ask that participant to re-dial into the
call. Always
ask if anyone is using a Speaker Phone or
Dial Pad, and ask them to use a regular
Dial-up phone.
2.
If you are not sure which participant
brought the static, you might ask all your
participants to place themselves on
mute pressing the * 6 keys and
then do a quick roll call and ask each
participant to unmute by pressing the *
6 keys. You may be able to identify
the one who brought in the static. Do not
make the participant 'wrong' for bringing
the static....this is a technical
situation that the participant may not
have control over. Just ask that
participant to remain on mute until they
want to speak during the call.
3.
If the Moderator's phone is causing the
static, they should re-dial into the
bridge. NOTE: Moderators,
make sure that your headset or curly phone
cords are in good working order. Have
"zero tolerance" for worn out equipment
that can cause static on the bridge.